For inquiries, concerns, or support, you can reach us at: info@zarrinebaaf.com
Product Information
- Customization Options: While many products listed on our website are customizable to some extent, customization is not mandatory. Customers are encouraged to contact us for clarification on the final product they will receive, ensuring it aligns with their expectations.
- Unique Variations: As all products are crafted with care, slight variations in color, texture, or finish may occur. These differences reflect the unique, handcrafted nature of our items and are not considered defects.
- Accuracy of Descriptions: Zarrinebaaf LLC strives to provide accurate descriptions and images of our products. However, due to the limitations of digital displays, colors and details may appear slightly different in person.
- Made-to-Order Process: For made-to-order products, customers are encouraged to review all details, including size, design, and other specifications, during the consultation and approval stages.
Order Policy
- Placing an Order: All orders must be placed through our official online shop. Upon placing an order, customers will receive an order confirmation via email, which serves as proof of purchase.
- Custom Orders: As all products are made to order, customers are advised to carefully review their selections, including size, color, and other specifications, before completing their purchase.
- Order Cancellations: Due to the personalized nature of our products, cancellations are not permitted once production has started.
- Errors in Orders: Customers are responsible for ensuring the accuracy of their order details. Zarrinebaaf LLC is not liable for errors made during the order process.
Shipping & Handling
- Shipping Costs: All shipping costs are calculated at checkout based on the customer’s location and the selected shipping method.
- Shipping Destinations: Zarrinebaaf LLC ships anywhere within the United States where USPS or UPS services are available. International shipping is not offered at this time.
- Expedited Shipping: Expedited shipping options are available and can be selected at checkout. Customers are encouraged to contact us directly for details regarding processing time for expedited orders.
- Processing Time: Processing begins only after the final design of the product has been approved by the customer. As each product is made to order, processing times may vary based on the complexity of the design. The estimated processing time will be communicated to the customer after the design process is complete.
- Delivery Time: Estimated delivery times vary depending on the selected shipping method and the customer’s location. Tracking information will be provided once the order is dispatched.
- Lost or Delayed Shipments: Zarrinebaaf LLC is not responsible for delays, loss, or damage caused by the shipping carrier. Customers should contact the carrier directly for any shipping-related concerns.
Returns & Refunds
- No Return Policy: Due to the made-to-order nature of our products, all sales are final and non-returnable.
- Rare Exceptions: Returns are extremely rare and will only be considered under exceptional circumstances, solely at the discretion of Zarrinebaaf LLC.
- Pre-Approval Required: If a return is approved, it must be authorized by Zarrinebaaf LLC before any item is shipped back.
- Condition of Items: Approved returns must be unworn (not used outside), undamaged, and in their original condition and packaging to qualify for consideration.
- Shipping Responsibility: The customer is fully responsible for return shipping, including proper packaging and insurance to cover the item’s value during transit.
- Refund Timeline: If a refund is approved, it may take up to 10 business days from the date of approval by Zarrinebaaf LLC to process.
Liability Disclaimer
- Use of Products: Zarrinebaaf LLC is not responsible for any damages, injuries, or issues resulting from misuse or improper handling of our products. Customers are advised to follow all provided care instructions.
- Third-Party Shipping Issues: Once an order has been shipped, Zarrinebaaf LLC is not liable for delays, loss, or damage caused by the shipping carrier. Customers should contact the carrier directly for any shipping-related concerns.
- Website & Information Accuracy: While we strive to ensure accurate product descriptions, pricing, and availability, errors may occur. Zarrinebaaf LLC reserves the right to correct any inaccuracies or make updates to product listings at any time.
Privacy Policy
- Information Collection: Zarrinebaaf LLC collects personal information, including but not limited to name, email address, billing/shipping address, and payment details, solely for the purposes of processing orders, delivering products, and providing customer support.
- Use of Information: Customer information is used to fulfill orders, communicate updates, and improve our services. We may also send promotional content to customers who have opted in.
- Payment Security: Transactions are processed using secure payment gateways to ensure the safety of sensitive financial information. Zarrinebaaf LLC does not store payment details.
- Data Protection: Zarrinebaaf LLC implements strict security measures to protect customer data and ensure confidentiality.
- Cookies & Tracking: Our website may use cookies to enhance user experience and track website performance. Customers can manage cookie preferences in their browser settings.
- Customer Rights: Customers have the right to request access to, correction of, or deletion of their personal data by contacting Zarrinebaaf LLC at info@zarrinebaaf.com.
- Legal Compliance: Zarrinebaaf LLC adheres to all applicable privacy laws and regulations to ensure customer data is handled responsibly.
Intellectual Property
- Ownership of Content: All designs, images, logos, product descriptions, and other materials displayed on the Zarrinebaaf LLC website are the exclusive property of Zarrinebaaf LLC and may not be copied, reproduced, or used without permission.
- Product Designs & Custom Creations: Any custom designs created through Zarrinebaaf LLC remain the intellectual property of the company unless otherwise agreed upon in writing. Customers purchasing customized items do not receive ownership rights to the design beyond the physical product.
- Unauthorized Use: Any unauthorized reproduction, distribution, or use of our intellectual property—including designs, branding, or content—may result in legal action.
- Third-Party Materials: If products incorporate elements sourced from third-party materials (such as gemstones or specific materials from suppliers), those respective copyrights remain with the original owners.
Governing Laws
These terms and conditions are governed by and construed in accordance with the laws of the State of Virginia, United States. By using the Zarrinebaaf LLC website or making a purchase, customers agree that any disputes or claims arising from their transactions will be subject to the jurisdiction of the courts in Virginia.
Amendments
Zarrinebaaf LLC reserves the right to update, modify, or change these terms and conditions at any time without prior notice. Customers are encouraged to review this page periodically to stay informed of any updates. Continued use of our website or purchases following any modifications constitutes acceptance of the revised terms.